For general information and inquiries, please contact us via phone, fax, or e-mail:
Hours of Operation: Monday - Friday 9am-6pm PST
Phone: (866) INTRIGUE or (805) 543-0251
Fax: (805) 543-0251
Ordering by phone:
87-POKER-FIX [(877) 653-7349] Customer Service Monday - Friday 9am-6pm PST
email: purchase "@" chiptricksonline.com
2. What is your return policy?
We will gladly accept returns of unused, unopened items for full refund or exchange of the purchase price of the merchandise less shipping fee within 10 days of your order receipt. Item(s) must be in resalable condition and have its original packaging. There will be a 25% restocking fee for items returned opened. Shipping charges are non-refundable. We are unable to accept any returns or exchanges after 10 days, sorry no exceptions. To obtain a Return Authorization Number (RMA) please contact us via email at sales "at" chiptricksonline.com or by phone at 1-866-INTRIGUE during Monday-Friday 10:00 am to 6:00 pm PST.
3. How do I return or exchange an item?
You may return or exchange the item within 10 days after your order receipt. Do not open the item. It must be in resalable condition in order to receive a full refund minus shipping cost back and forth. Contact our customer service to receive an authorization number for the items you wish to return or exchange. Please note that we cannot issue a refund for items returned without an authorization number. If you have any questions about returning or exchanging merchandise, please e-mail us at: sales "at" chiptricksonline.com or call us at: 1-866-INTRIGUE Monday-Friday 10:00 am to 6:00 pm PST. Include the authorization number with your return on outside the box, and wrap the package securely. For your protection, we recommend that you use Insured UPS or Insured US Postal when returning goods. Send the package to the following address:
Official Poker, Inc.
182 Loma Bonita Drive
San Luis Obispo, Ca 93401
We will handle your return/exchange promptly as it is received. Please allow at up to one billing cycle from the date of the return for credits to appear on your credit card statement or paypal account.
4. How do I cancel an order?
Once an order has been placed, it can only be cancelled by phone. Once your order has been packed and shipped from our warehouse (usually within 24 hours of your order) you may only return or exchange the item as set forth above, and are responsible for all shipping charges.
When you place an order and select a shipping method, costs are calculated based on the total weight of your order, and the distance from our warehouse to your shipping address. Our typical shipping and handling cost is $5.00 within the United States for individual orders from our sites.
Cutoff times for in-stock items are 12pm (NOON-PST). Any orders might not be processed until the following business day.
Once your order leaves our warehouse it is ultimately the responsibility of the shipping company to deliver your order to you on time. We are not responsible for nor do we have any control over carrier delays.
6. Applicable Sites
These Legal Notices apply to the Official Poker, Inc., RichFerguson.com Rich Ferguson Entertainment (collectively, referred to herein as "Official Poker," "OPI," ""Official Poker, Inc.," "Rich Ferguson," "Rich Ferguson Entertainment," "we" or "us") family of websites (the "Sites"). These include officialpokerinc.com; chiptricksonline.com; cardstunts.com; pokerstunts.com; cardshuffles.com; richferguson.com: and any other sites at which these Legal Notices appear. It does not apply to other online or offline Official Poker, Inc. sites, products or services.
7. Copyright Notice
Copyright © 2004 OfficialPokerInc.com, Inc. All rights reserved. The material on the Sites may not be reproduced and may not be distributed, publicly performed or otherwise used in any manner, except with the prior express permission of Official Poker, Inc.
8. Trademark Statement
Got Game?, Chip Tricks, Official Poker, Official Poker Inc., Official Poker Chip Tricks DVD - Volume 1, Official Poker Card Stunts DVD - Volume 1, Official Poker Shuffles & Cuts DVD - Volume 1, Official Poker Chip Tricks DVD - Volume 2, Official Poker Card Stunts DVD - Volume 2, Official Poker Shuffles & Cuts DVD - Volume 2, Official Poker Card Stunts DVD - Volume 3, Where Magic & Mentalism Join Hands, are trademarks of Official Poker, Inc., all pending or registered in U.S. Patent and Trademark Office.
9. Requesting Reproduction Permissions
No material found or located on the Official Poker Sites may be reproduced or used for commercial purposes without prior written permission of Official Poker, Inc. You may write or fax the Rights and Permissions Department of Official Poker, Inc.
Official Poker, Inc.
Attention: Rights and Permissions
182 Loma Bonita Drive
San Luis Obispo, Ca 93401
Fax #: (805) 543-0251
Attention: Rights & Permissions
10. OFFICIAL POKER TERMS OF SERVICE
IMPORTANT! PLEASE READ CAREFULLY. These Terms of Service constitute a legal agreement between you and OPI and spell out the terms and conditions to which users of any OPI Site are expected to adhere. Please read it carefully before using any of the Sites, because by clicking "I Agree" or by using a Site, you agree to be bound by the terms set forth here, as well as (i) the terms of our Privacy Statement and (ii) any supplemental terms of the applicable Site, all of which are hereby incorporated by reference into these Terms of Service (collectively referred to as the "Agreement"). If you do not agree with or do not wish to be bound by all of the terms and conditions of this Agreement, do not use the Sites. We reserve the right to amend these Terms of Service at any time and will post the amended Terms of Service here.
These Terms of Service apply to the Official Poker, Inc., RichFerguson.com Rich Ferguson Entertainment (collectively, referred to herein as "Official Poker," "OPI," ""Official Poker, Inc.," "Rich Ferguson," "Rich Ferguson Entertainment," "we" or "us") family of websites (the "Sites"). These include officialpokerinc.com; chiptricksonline.com; cardstunts.com; pokerstunts.com; cardshuffles.com; richferguson.com; and any other sites at which these Terms of Service appear. It does not apply to other online or offline Official Poker, Inc. sites, products or services.
11. ADDITIONAL TERMS FOR OPI SITES
In addition to the provisions contained in these Legal Notices, the following terms apply specifically to the Official Poker, Inc. Stores, located at http://www.chiptricksonline.com and other OPI sites:
a. By placing an order, you certify that you are able to pay for the item(s) in your order.
b. By placing an order on any OPI site you agree to be bound by the conditions of sale included in the item's description (including, without limitation, payment method and acceptable ship-to address).
c. You shall comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding your use of OPI site and your purchase of items.
d. You are responsible for the accuracy of any purchase placed.
e. We may reject your order at our discretion and reserve the right to cancel any order or refuse service to anyone at any time. If we cancel your order after we have charged you for your order, we will refund your credit card the amount charged as soon as practical.
f. Due to some country, state and county laws, we may not be able to ship certain merchandise to your address.
g. We reserve the right to add and/or remove items on any OPI site, for any reason, at any time.
h. We reserve the right to limit quantities of items sold.
i. You may not transfer or sell your User ID or account to another party.
j. Unless otherwise stated, all prices are quoted in U.S. Dollars.
k. In addition to the shipping and handling charges we add at the time of checkout, you are solely responsible for any and all duties, taxes, tariffs and/or levies, which may be incurred in connection with the shipment of your ordered item(s), regardless of when such additional charges are assessed.
l. We use our best efforts to ensure that the correct price is posted for each item in any OPI site. If, however, an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item's correct price is higher than our stated price, we will, at our sole discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
m. Products available from an OPI site may be advertised on third party shopping websites. OPI is not responsible for any information on such shopping websites, or for any differences which may exist between information found on such third party sites and information on an OPI site or online store, including, but not limited to pricing information. In the event that a difference exists, information found on an OPI site shall govern.
n. All purchases from an OPI site are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery of the items to the carrier.
o. You may return certain items purchased within ten (10) days of delivery of a shipment for a full refund. However, not all items may be returned. Please click here to read our return policy.
p. Where applicable, clothes must still have the original tags attached, and items such as CD's, DVD's, magazines, VHS tapes, cassette tapes and software must be unopened or there will be additional stocking fees.
q. Attempts to stop payment on non-returnable items will be vigorously opposed by Official Poker, Inc. to the fullest extent of the law. In the event that any such action results in a judgment in our favor, we retain the right to recover, and you will be responsible for paying our reasonable attorneys fees.
r. OPI and its affiliates attempt to describe all of the products on OPI sites as accurately as possible. However, OPI does not warrant that product descriptions or other Content of this Site is accurate, complete, reliable, current or error-free. If a product offered on a OPI site is not as described, your sole remedy is to return it in unused condition.
12. LIMITATION OF LIABILITY
We are not liable for any injuries caused by practicing stunts in our DVD's or videos. Do not use any of our stunts, techniques or tips to try to cheat at any legitament game. Many techniques are for demonstration purposes only, Please use common sense and game etiquette and try to refrain from "practicing" during real game play. We are not responsible for any consequences at games due to your actions of any kind.
You hereby acknowledge that you have read and understand the foregoing Subscriber Agreement and agree to be bound by its terms and conditions.